Refund policy

Last Updated: July 20, 2026

At Torrtkitty, we value our customers and are committed to providing a reliable, transparent, and straightforward shopping experience. This Return & Refund Policy explains the conditions for returning eligible products, the return process, return shipping responsibilities, exchange options, and refund procedures.

This policy applies to purchases made through our website:

Website:
www.torrtkitty.com

1. Return Period

Customers may request a return within 30 calendar days from the date the order is delivered.

To be eligible for a return, items must meet all of the following requirements:

  • The item is unworn and unused.
  • The item is in the same condition as received.
  • Original tags remain attached.
  • The item is returned in the original packaging, where applicable.
  • The customer provides proof of purchase, such as an order number.

Items that do not meet these return requirements may be refused for return or exchange.

2. How to Request a Return

To request a return, please contact our customer support team:

Email:
hello@torrtkitty.com

Please include the following information:

  • Order number
  • Email address used for the purchase
  • Reason for the return request

After receiving your request, our customer service team will review the information provided and provide return instructions, including the applicable return address.

Please do not send items back before receiving return instructions from our customer service team.

Returns sent without prior authorization or to an address other than the return address provided by our customer service team may experience processing delays.

3. Return Shipping Costs

Returns are accepted by mail only.

For standard returns, customers are responsible for the cost of return shipping.

Standard returns include requests caused by:

  • Change of mind
  • Incorrect size selection
  • Incorrect color selection
  • Personal preference

If an item is received defective, damaged, or incorrect due to an error on our part, Torrtkitty will cover reasonable return shipping costs for eligible returns.

4. Damaged, Defective, or Incorrect Items

If you receive an item that is defective, damaged upon arrival, or different from the item you ordered, please contact us within 30 calendar days from the date the order is delivered.

Please provide:

  • Order number
  • Photos clearly showing the issue
  • Photos of the packaging, if applicable

After reviewing your request, our customer service team will determine an appropriate solution based on the circumstances.

Depending on the situation and product availability, the resolution may include:

  • Replacement
  • Exchange
  • Refund

If the issue is confirmed to have resulted from an error on our part, Torrtkitty will cover reasonable return shipping costs for the eligible return.

We aim to resolve eligible product issues as promptly as reasonably possible.

5. Non-Returnable Items

The following items are not eligible for return or refund:

  • Final sale items that were clearly identified as non-returnable before purchase
  • Gift cards
  • Customized or personalized items
  • Hygiene-sensitive items that were clearly identified as non-returnable on the applicable product page before purchase
  • Items that have been worn, washed, used, modified, or damaged after delivery due to customer use
  • Items returned without original tags, where original tags were provided
  • Items that do not meet the return eligibility requirements stated in this policy

Nothing in this policy limits any rights or remedies that may apply to customers under applicable law.

6. Exchanges

We offer exchanges for eligible items, subject to product availability.

Exchange requests must be submitted within 30 calendar days from the date the order is delivered.

To request an exchange, please contact:

Email:
hello@torrtkitty.com

Please provide:

  • Order number
  • Email address used for the purchase
  • Reason for the exchange request
  • Requested replacement size or color, if applicable

Returned items for exchange must meet the following requirements:

  • Unworn and unused
  • In the same condition as received
  • Original tags attached
  • In the original packaging, where applicable

Customers are responsible for return shipping costs for exchanges caused by:

  • Change of mind
  • Incorrect size selection
  • Incorrect color selection
  • Personal preference

If an exchange is required due to an error made by Torrtkitty, including defective, damaged, or incorrectly shipped items, Torrtkitty will cover reasonable return shipping costs for the eligible exchange.

All exchanges are subject to product availability.

If the requested replacement item is unavailable, we may provide another appropriate resolution, which may include a refund.

7. Refund Process

Once we receive the returned item, we will inspect it to confirm that it meets the return requirements described in this policy.

If the return is approved, the refund will be issued to the original payment method within 3–7 business days after the refund is approved.

Please note that the time required for refunded funds to appear in your account may vary depending on your bank, credit card issuer, or payment provider.

Refunds are issued based on the amount actually paid for the eligible returned item, including applicable taxes.

For standard returns, original shipping charges are generally non-refundable.

If the return is caused by our error, including defective, damaged, or incorrectly shipped items, eligible original shipping charges will be refunded where applicable.

8. Restocking Fees

Torrtkitty does not charge restocking fees for eligible returns.

9. Return Address and Return Instructions

Returns and exchanges are accepted by mail only.

The return address and shipping instructions will be provided by our customer service team after your return or exchange request has been reviewed and approved.

For security and processing purposes, please do not send returns to the business contact address unless specifically instructed by our customer service team.

Customers should retain proof of shipment and tracking information until the return has been successfully processed.

10. Contact Information

Brand Name:
Torrtkitty

Website:
www.torrtkitty.com

Email:
hello@torrtkitty.com

Phone:
+1 317-937-7035

Business Contact Address:

4032 Valleyview Ave
Steubenville, OH 43952
United States

Customer Support Hours:

Monday – Saturday: 9:00 AM – 6:00 PM ET
Sunday: Closed

We aim to respond to customer inquiries within 24–48 business hours.

For return, exchange, or refund questions, please contact us using the email address provided above.