Shipping policy

Last Updated: July 20, 2026

Thank you for shopping with Torrtkitty.

This Shipping Policy explains how we process, ship, and deliver orders placed through www.torrtkitty.com. Please review this policy before placing an order.

1. Order Processing Time

All orders are processed within 1–3 business days.

Business Days:
Monday – Friday, excluding U.S. public holidays.

Order Cut-Off Time:
6:00 PM ET

Orders placed after 6:00 PM ET will be processed on the next business day.

During peak seasons, holidays, promotions, or periods of high order volume, processing times may be slightly extended.

If there is a significant delay with your order, we will notify you by email.

2. Shipping Destination

We currently ship orders to addresses within the United States.

Shipping availability may vary depending on the destination address and applicable shipping conditions.

Please ensure that your shipping address is complete and accurate before placing your order.

3. Estimated Delivery Time

The total delivery time includes both order processing time and shipping transit time.

Total Delivery Time = Processing Time + Shipping Time

United States Standard Shipping

Processing Time:
1–3 business days

Shipping Time:
6–9 business days

Estimated Total Delivery Time:
7–12 business days

Delivery times are estimates only and are not guaranteed.

Delays may occur due to carrier issues, weather conditions, holidays, address problems, high order volume, or other circumstances outside of our reasonable control.

4. Shipping Cost

We currently offer free standard shipping on orders shipped within the United States.

If any shipping fees apply to a specific order, the applicable shipping cost will be clearly displayed at checkout before payment is completed.

5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information when available.

Tracking information may take 24–72 hours to update after the package has been shipped.

If tracking information does not appear immediately, please allow additional time for the carrier system to update.

6. Shipping Carriers

Orders are shipped through reliable carriers and logistics providers selected based on availability, destination, and delivery requirements.

The carrier used for your order may vary depending on the shipping address and service availability.

7. Incorrect or Incomplete Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully review your shipping information, including:

  • Full name
  • Street address
  • Apartment, suite, or unit number
  • City
  • State
  • ZIP code

If an incorrect or incomplete address is provided, delivery may be delayed, returned, or unsuccessful.

If you notice an address error after placing your order, please contact us as soon as possible:

Email:
hello@torrtkitty.com

We will make reasonable efforts to assist; however, changes cannot be guaranteed once an order has begun processing or has been shipped.

8. Lost, Delayed, or Missing Packages

If your package appears delayed, lost, or marked as delivered but you have not received it, please contact us with your order number and tracking information.

If tracking information indicates that a package has been delivered, we recommend:

  • Checking your delivery location
  • Checking with household members or neighbors
  • Contacting the shipping carrier for additional delivery details

We will review the shipping information and work with the shipping carrier when appropriate to assist with the next steps.

9. Failed Delivery or Returned Packages

If a package is returned to us due to an incorrect or incomplete address, refusal of delivery, failed delivery attempt, or inability to receive the package, we will contact you when possible.

Additional shipping costs may apply if the customer requests reshipment due to:

  • Incorrect or incomplete address provided by the customer
  • Refusal of delivery
  • Failed delivery attempt not caused by Torrtkitty

Any applicable reshipping costs will be communicated to the customer and approved before the order is shipped again.

10. Damaged or Incorrect Items

Please inspect your order after delivery.

If your item arrives damaged, defective, or incorrect, please contact us within 30 calendar days from the delivery date.

Please include:

  • Order number
  • Photos of the item
  • Photos of the packaging
  • Details of the issue

Our customer service team will review the information provided and assist according to our Return & Refund Policy.

11. Order Changes and Cancellations

If you need to change or cancel your order, please contact us as soon as possible:

Email:
hello@torrtkitty.com

We will make reasonable efforts to accommodate changes or cancellation requests received before order processing begins.

Changes or cancellation requests cannot be guaranteed once an order has entered processing.

Once an order has been shipped, cancellation requests cannot be accepted.

12. Contact Information

If you have questions about shipping, delivery, tracking, or your order status, please contact us:

Brand Name:
Torrtkitty

Website:
www.torrtkitty.com

Email:
hello@torrtkitty.com

Phone:
+1 317-937-7035

Business Contact Address:

4032 Valleyview Ave
Steubenville, OH 43952
United States

Customer Support Hours:

Monday – Saturday: 9:00 AM – 6:00 PM ET
Sunday: Closed

We aim to respond to customer inquiries within 24–48 business hours.